kids’ choice 
Frequently Asked Questions

 

Below you will find the questions that are frequently asked about Kids Choice products. Please make sure to contact our Customer Service Team when you have any additional questions.

Please see the gift card Frequently Asked Questions directly below. 

Gift card

About my Kids Choice gift card 
 

The validity of my gift card has expired, what can I do?
You can request a redemption of unspent funds on your card at any time by contacting customer service.When we process your redemption request, we may require you to provide us with information and/or documents in order to verify your personal details in accordance with legal requirements. Please click here for the terms & conditions.
My gift card is invalid, what can I do?
Gift cards are activated at the point of sale. If your gift card is invalid this often means that the store has not properly activated the card. Depending on where the gift card has been purchased there are several options you can do to activate the card;
– If the gift card was bought in store, then we would advise you to go back to the store with your gift card and sales receipt. The store will be able to activate the card. 
– If your gift card was bought online, then we would advise you to contact us via email. Please state your your gift card number and orderID, this will make it easier to help you.
– If you’ve received your gift card as a gift, please check with the giver of your gift card where it was purchased and if the giver still has the receipt of the purchase.
I have lost my gift card, what can I do?
The gift card is not personal so therefore it cannot be replaced when the gift card gets lost or stolen. So, you better keep it safe!
 
How can I check the balance on my Kids Choice gift card?
You can easily check your balance online, click here, or if you do not have access to internet you can dial the phone number on the back of your gift card (0121 260 2849).

Using your Kids Choice gift card

Can my gift card be used in combination with other promotions or discounts?
No. The Kids Choice gift card cannot be used in conjunction with any other promotions or discounts.

Buy a Kids Choice gift card

How can I pay with my Kids Choice gift card?
Awesome! You have found something you like! Now present your gift card once you have to pay. If you have sufficient funds on your card for the whole amount then you can choose to pay the full amount with your gift card. If you do not want to pay the full amount with your gift card then you can split the payment between your gift card and any other payment method accepted by the location.

If you want to use your card at one of the GoApe! locations then let the location know you want to use the Kids’ Choice gift card as (part of) your payment method.

Delivery of my Kids Choice gift card

What shipping methods do you offer?
When you place an order online you have the options to choose between 3 delivery options. Orders placed before 3 pm Monday-Friday will be processed the same working day. Orders placed after 3 pm Monday-Friday or in weekends will be processed the next working day. Please note, we are relying on Royal Mail for the delivery of the orders. During busy periods, such as the holidays, delivery of your order may take longer. Don’t worry, when this is the case we will mention this on the website.

We offer the following shipping methods:
   Cost  Delivery time (from day of processing)
 Royal Mail First Class  £0.90   Up to 4 working days
 Royal Mail First Class Signed For  £1.95   Up to 2 working days
 Royal Mail Special Delivery  £6.95    Next working day

Return a Kids Choice gift card

What is your return policy?
We would like to redirect you to our Terms & Conditions, click here , for our return policy for online orders.
Can you replace a lost or stolen gift card?
No, the gift card is not personal and cannot be replaced when lost or stolen. So, keep it safe!

Customer Service Team

Do you have a different question?
Our Customer Service Team is here to help! You can contact us through our contact form or call 0330 123 3478.

Corporate Queries

What shipping methods do you offer?
When you place an order online you have the option to choose between 3 shipping methods. Orders placed before 3 pm Monday-Friday will be processed the same working day. Orders placed after 3 pm Monday-Friday or in weekends will be processed the next working day. Please note, we are relying on Royal Mail for the delivery of the orders. During busy periods, such as the holidays, delivery of your order may take longer. Don’t worry, when this is the case we will mention this on the website.
 
We offer the following shipping methods:
   Cost  Delivery time (from day of processing)
 Royal Mail First Class  £0.90   Up to 4 working days
 Royal Mail First Class Signed For  £1.95   Up to 2 working days
 Royal Mail Special Delivery  £6.95    Next working day
Can I add a personal message to my order?
Yes, if you select ‘Send as gift’ where a gift message field will pop up. The personal message will be shown on the gift wallet that comes with the delivery of the gift card. This way the recipient knows who to thank for his/her gift!
How long does it take for my order to arrive?
The delivery date differs per order because it is based upon the shipping method you chose during your order. Orders placed before 3 pm Monday-Friday will be processed the same working day. Orders placed after 3 pm Monday-Friday or in weekends will be processed the next working day. Depending on the shipping method chosen, it can take between 1 to 4 working days from the processing day for your order to arrive. See ‘What shipping methods do you offer’ for all shipping methods.
 
What are the shipping costs?
The shipping costs are depending on the chosen shipping method. See ‘What shipping methods do you offer’ for all shipping methods and costs.
Can I track my order after it has been shipped?
Yes, if you choose for Royal Mail First Class Signed For or Royal Mail Special you will receive a tracking code. This way you can follow your gift card every step of the way.
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